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Frequently Asked Questions
General :-
1. Q: What types of clothing do you sell?
A: We specialize in traditional Indian clothing, including salwar suits, kurtis, lehengas, and more.
2. Q: Where are your products made?
A: Our products are made in India, with high-quality materials and craftsmanship.
3. Q: Do you ship worldwide?
A: Yes, we ship to the USA and other countries worldwide.
Ordering & Payment :-
1. Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers.
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure secure transactions.
Shipping & Delivery :-
1. Q: What are your shipping rates?
A: We Offer Free Delivery All Over The World .
2. Q: How long does shipping take?
A: Delivery times range from 3-7 business days within the USA, and 7-14 days internationally.
3. Q: Can I track my order?
A: Yes, you'll receive tracking information via email once your order ships.
Returns & Refunds :-
1. Q: Can I return or exchange an item?
A: Yes, please see our return policy for details.
2. Q: How do I initiate a return or exchange?
A: Contact our customer service team within 7 days of delivery.
3. Q: What is the refund process?
A: Refunds are processed within 5-7 business days after receiving returned items.
Sizing & Fit :-
1. Q: What sizes do you offer?
A: We offer various sizes, including custom sizing options.
2. Q: How do I measure myself for a custom fit?
A: Please see our measurement guide.
3. Q: Can I get alterations done?
A: Yes, contact our customer service team for alteration options.
Customer Service :-
1. Q: How do I contact customer service?
A: Email us at [help@kalkaa.com] or call +91-9352459113.
2. Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 9am-5pm EST.
3. Q: Do you offer any discounts or promotions?
A: Yes, sign up for our newsletter or follow us on social media for exclusive offers.
Product Care :-
1. Q: How do I care for my Indian clothing?
A: We recommend gentle hand washing or dry cleaning to preserve the fabric and design integrity.
Social Media :-
1. Q: Are you on social media?
A: Yes, follow us on Instagram, Facebook .
1. Q: What types of clothing do you sell?
A: We specialize in traditional Indian clothing, including salwar suits, kurtis, lehengas, and more.
2. Q: Where are your products made?
A: Our products are made in India, with high-quality materials and craftsmanship.
3. Q: Do you ship worldwide?
A: Yes, we ship to the USA and other countries worldwide.
Ordering & Payment :-
1. Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers.
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure secure transactions.
Shipping & Delivery :-
1. Q: What are your shipping rates?
A: We Offer Free Delivery All Over The World .
2. Q: How long does shipping take?
A: Delivery times range from 3-7 business days within the USA, and 7-14 days internationally.
3. Q: Can I track my order?
A: Yes, you'll receive tracking information via email once your order ships.
Returns & Refunds :-
1. Q: Can I return or exchange an item?
A: Yes, please see our return policy for details.
2. Q: How do I initiate a return or exchange?
A: Contact our customer service team within 7 days of delivery.
3. Q: What is the refund process?
A: Refunds are processed within 5-7 business days after receiving returned items.
Sizing & Fit :-
1. Q: What sizes do you offer?
A: We offer various sizes, including custom sizing options.
2. Q: How do I measure myself for a custom fit?
A: Please see our measurement guide.
3. Q: Can I get alterations done?
A: Yes, contact our customer service team for alteration options.
Customer Service :-
1. Q: How do I contact customer service?
A: Email us at [help@kalkaa.com] or call +91-9352459113.
2. Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 9am-5pm EST.
3. Q: Do you offer any discounts or promotions?
A: Yes, sign up for our newsletter or follow us on social media for exclusive offers.
Product Care :-
1. Q: How do I care for my Indian clothing?
A: We recommend gentle hand washing or dry cleaning to preserve the fabric and design integrity.
Social Media :-
1. Q: Are you on social media?
A: Yes, follow us on Instagram, Facebook .
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