Sonakshita Georgette Gown with Dupatta

Returns Policy

Receiving Order Guidelines

As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency..

Process

Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.. We accept returns within 15 days of receipt. However, international customers are responsible for return shipping costs..

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.